Refund and Returns Policy

Last Updated: 1/4/2024

1. Overview

At Amigos Film Photo Supply, we strive to ensure customer satisfaction with every purchase. This Return Policy outlines our procedures and guidelines for returning products purchased from our website.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in its original packaging.
• The return request must be initiated within 15 days from the date of purchase.
• Proof of purchase, such as an order number or receipt, is required.

3. Non-Returnable Items

Opened chemicals may not be returned.

4. Return Process

To initiate a return, please follow these steps:

1. Contact us at hello@amigosfilmphotosupply.com to request a return authorization.
2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
3. Upon approval, you will receive a return authorization number and instructions on how to return the item(s).

5. Refunds

Once we receive and inspect the returned item(s), we will process your refund. The refund will be issued to the original method of payment within 5 business days. Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

6. Exchanges

If you wish to exchange an item for a different product or size, please follow the return process outlined above and place a new order for the desired item(s).

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at hello@amigosfilmphoto.com for assistance. We will arrange for a replacement or refund as appropriate.

8. Policy Changes

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Return Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Return Policy, please contact us at hello@amigosfilmphoto.com.